Michael Ruckman spoke at the recent Windy City Summit held in Chicago this past 8th thru 10th 2013. Speaking on the topic of Relationship – Centric Banking, Michael addressed the hundreds of North American bankers that attended the conference to share treasury and finance ideas, concepts and techniques.
Michael is committed to sharing his vision for Relationship Centric Banking, which has created success for his clients including 14 of the top 100 brands and 18 of the top 100 banks in the world. Known as the” experience creators”, Michael has lead the Senteo team to help banks and other retailers transform their businesses and create long-term relationships with customers is more relevant than ever. In fact, the most recent version of the Senteo methodology is focused not only on individual customer experiences, but the nature and health of the relationships that emerge with ongoing contact between the customer and the provider. These new developments have led us to coin the term “relationship centric,” which we believe is the natural evolutionary step after customer centricity. CLICK HERE to view more of Michael’s on Relationship Centricity or CLICK HERE to see the complete library of customer centric videos.
The Windy City Summit is committed to delivering the richest, most innovative solutions and efficiencies for treasury, cash management,finance and banking industry professionals from around the country. With over 150 education sessions to choose from, attendees enjoy case studies, panel discussions, views from experts,including implementation of new technology examples to improve overall management and performance.