Book Highlight: The Lovemarks Effect

  Love is a powerful emotion, so powerful that we use it to describe only the strongest feelings for attraction. We hear of it in marriages, used towards foods, attributed towards favorite sports teams. However, how often do we hear of love in the same sentence as a business? Apple, perhaps? Whole Foods and Harley […]

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Book Highlight: Infinite Possibilities

Business has changed over the years. Technology has advanced leaps and bounds, and as such, businesses have come to integrate technology into every aspect of their operations. Those resistant to these changes may survive, but they will not enjoy the full potential that these new technologies offer. Infinite Possibilities truly captures how greatly technologies can […]

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Senteo’s November Book of the Month

Thanksgiving is quickly coming up, signaling the upcoming close of another great year for us at Senteo. We have grown to such heights from when the mere thought of this company was a simple idea scribbled hastily on a napkin. Throughout the years we have learned so much and adapted ideas both small and large […]

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Senteo’s October Book of the Month

After travelling the globe and hearing many of the top executives of many companies speak, I realized something that is quite unique to the smaller startup businesses that have reach recent popularity. These smaller businesses emphasize one thing above all else: company culture. While large corporations will have a focus placed on pleasing stockholders and […]

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Senteo’s September Book of the Month

The world is filled with news; news that is almost inseparable from the propaganda that the stations and nations want us to believe. Words can be presented in many forms, made to change perspectives and either reveal the truth or cloud it. Recent events have set the news in a flurry of stories both here […]

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Senteo’s August Book of the Month

News today has been filled with accounts of the horrors of war and the chaos that ensues in its wake. Just this morning I awoke to every news agency reporting on the failed ceasefire between Hamas and Israel. Honestly, it is quite astounding to see just how much coverage is given to the negativity that […]

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Senteo’s June Featured Book of the Month

Last week, Apple announced that it had agreed to acquire Beats Music and Beats Electronics for $3 billion. I thought to myself, “Why is it that a company known for its computers, iPod, and iPhone would be willing to acquire an electronics company that focuses only on peripherals rather than hardware?” Most people would probably […]

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100 Book Reviews at Senteo.net for the Banking Industry. We did it !!

We are happy to announce an additional 10 new book reviews to our Recommended Reading List for Customer Experience, Customer Relationship Management and Loyalty topics. Launched in March 2013, this new addition adds up to a total of 100 book reviews, which we promised in mid-2013. We are happy to have reached this milestone, but […]

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Worried About Building Loyal Customer Relationships? Don’t miss this workshop on Relationship-Centric Banking !

Joe Pine (co-author of The Experience Economy) and Michael Ruckman have put together a fast-paced and information packed 1-day workshop will help participants to explore the nature of relationships between banks and their customers. Michael and Joe will work from theory to practical applications to illustrate the steps to understanding and managing the quality of […]

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Senteo Offers More Webinars for Bankers

Senteo adds 3 banker webinars to its banking education calendar. The Senteo Online Education program provides a venue for financial services professionals to expand and hone their knowledge without the travel and time commitment of live events and certification courses. As a result, Senteo maintains a calendar of online educational events with some of the […]

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