Ian

  • Ian posted a new activity comment 7 years ago

    I was actually taught at school basic financial processes, how to write a cheque, how a credit card functioned etc. the number of people i come across now – degree educated – who dont even have basic financial capabilities i think is frightening.

  • Did anyone else completely forget it was 12/12/12 12:12
    Or was that just me!!

  • Ian posted a new activity comment 7 years ago

    Question would be, do they think it is worth it?

  • Ian posted a new activity comment 7 years ago

    Good space, i wonder if they follow through ideas in the architecture into the way the practice law.

    The legal profession has some of the same problems as banking, remote aloof, and generally with a very poor reputation with customers.

  • Ian posted a new activity comment 7 years ago

    In many respects we use the alternative channels because the physial channels are such poor experiences. However there are still elements that are really better done face to face or at least connected to a real person.

    The problems arise when you visit the physical sites and the stores are horrible and the staff are not interested in what you…[Read more]

  • Denis and Profile picture of IanIan are now friends 7 years ago

  • Ian posted a new activity comment 7 years ago

    That is really interesting, as it is also to a certain extent providing a level of eduction forcing you to think about some of the key issues.

    It is obviously an issue that more and more people are switching off from being involved in electoral processes. doing a quick calculation on the one I tried for Nevada, only 52% of the population…[Read more]

  • Ian posted a new activity comment 7 years ago

    I think that the duck is a classic piece of memorabilia, but it also works as a vey good signature moment in the hotel experience, helping the customer remember the hotel.

    On the other side of your post, customisation can be designed into anything. Cars for example from the 50s or 60s or 70s, tendedto be designed as one offs, there was no…[Read more]

    • Your example about cars is a perfect example of how customer perception changes the entire model of business. The sense of prestige and recognition that goes with a certain brand carries value to customers, and this value is what can really drive profits. Like you said, you can take two virtually identical cars, package them with different…[Read more]

  • Ian posted a new activity comment 7 years ago

    Das Auto! ?

  • Ian posted a new activity comment 7 years ago

    hi there
    One thing that would be nice, is for companies to be brave enough to look at the negatives in their customer relations and interactions – what are we doing that isnt actually 100% right, and trying to fix them, even if it is slowly. Too many surveys out there only deal with the positives, with many businesses falsly believing that…[Read more]

  • Tanya and Profile picture of IanIan are now friends 7 years ago

  • Alexey and Profile picture of IanIan are now friends 7 years ago

  • Ian posted a new activity comment 7 years ago

    Im going to take issue with this. This is one of the great misconceptions of design, that it is all about either being entirely about the beauty or its about complete practicality. Look at an Aston Martin, looks to die for and frankly some of the best engineered cars in the world no matter from what era you look at. Then lets look at, for example…[Read more]

  • Ian posted a new activity comment 7 years ago

    Evaporation. Well thats what i call it 😉

  • Ian posted a new activity comment 7 years ago

    Not necesarily but there has to be an understanding of what you are looking to achieve with these types of technology. If all it is for is to attract attention then to me it seems an incredibly expensive way of doing it. If on the other hand you can link it to deeper sales process or some other part of the bank and get either service or sales…[Read more]

  • Marie and Profile picture of IanIan are now friends 7 years, 1 month ago

  • Ian posted a new activity comment 7 years, 1 month ago

    that is a very cool campaign

  • web_admin and Profile picture of IanIan are now friends 7 years, 1 month ago

  • Rocio and Profile picture of IanIan are now friends 7 years, 1 month ago

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