James

  • James posted a new activity comment 3 years, 8 months ago

    I’d say they probably had some pretty dedicated customers who were loyal to them. Small places like that can save a ton by cutting stuff and not having to pay for big expenses like insurance or anything like that. So small businesses have the advantage when it comes to cutting costs and only using the bare minimum on a daily basis.

  • James posted a new activity comment 3 years, 8 months ago

    I’d say that it’s less about the culture and more about the type of people working there. You can try to train people to be more customer centric, but that’ll only go so far. Not like you can teach a dog how to purr like a cat, and the same is true for people. You are better off hiring people who think that way, then training them to treat…[Read more]

  • James posted a new activity comment 3 years, 10 months ago

    That’s the new trend, and I get that it’s a big up and coming thing, but I just don’t think it’s going to catch on. It’s a place where people make stories and talk about what they hate, so social media is not stable enough to be a good contact point. Once we get a system that’s easy to work with in terms of submitting concerns, then they’ll funnel…[Read more]

  • James posted a new activity comment 3 years, 10 months ago

    Obviously I replied to the wrong post, but anyways, I don’t really think that it’s worth the investment. It’s a big charge just to make things a little nicer and maybe bring in new people. Personally, I wouldn’t see it as worth the expense or risk of implementation.

    • There are always situations where it may be more expensive to actually implement a new concept. However, if you can weigh out the costs and benefits then you can evaluate whether or not it is worth the risk. In this case, I agree that there is quite a bit on the line in terms of money that probably would not be worth it in most cases. I still…[Read more]

  • I think it’s important to note just how big social media is with businesses nowadays. You can complain to a business and call them on their regular hotline, and maybe you will receive an answer or connect with an agent. Or you can call them out on social media like Twitter, start up a firestorm, and have them contacting you within minutes. The…[Read more]

    • That is just part of the natural progression of technology and business. Social media is becoming a major part of a business’s operations, and that is now how businesses need to start addressing their customers. It is the natural flow of how things work in society – as a new channel becomes popular, businesses need to respond or risk being left…[Read more]

      • That’s the new trend, and I get that it’s a big up and coming thing, but I just don’t think it’s going to catch on. It’s a place where people make stories and talk about what they hate, so social media is not stable enough to be a good contact point. Once we get a system that’s easy to work with in terms of submitting concerns, then they’ll funnel…[Read more]

    • Social media is proving itself to be quite the formidable foe in regards to stalwarts traditional marketing. I myself have witnessed social media have a profound impact upon businesses and their reputation around the world. One such example is Turing Pharmaceuticals and the backlash they faced following the increase of drug prices. While, yes,…[Read more]

    • How can you effectively use social media as a professional business? I don’t see how it can work since you can’t control what everyone else is saying about your business. Everyone on the internet can have an opinion of your business and make their words known to millions in an instant. How do you build your reputation on the web when a few bad…[Read more]

    • How effective is this? Social media is big and all, but it really is just something that is up and coming. Nothing has been established yet, so no need to build it up as if it is the end all be all of the business world. Companies are still going to rely on call centers and online submission forms. It is the tested way of doing things, and it is…[Read more]

  • James posted a new activity comment 3 years, 10 months ago

    Maybe they can find a middle ground that will appeal to both sides. The safety of familiar tech and products for the old, and newer products for the young. Plus you can upsell the new products since they’ll be more expensive to manage anyways. Slowly build in that new fee or increased cost so that you have a new client base that is used to the…[Read more]

  • James posted a new activity comment 3 years, 10 months ago

    Not undermining you or anything, but I don’t think it can work that way. You go to a theme park because you want to be in that setting. A bank? You go there to do your business and then be done with it. You can make an atmosphere, but it’s like making a bathroom fancy. Yeah, it’s nice at first, but I think the appeal wears off over time. It’ll…[Read more]

  • James posted a new activity comment 4 years, 10 months ago

    I don’t like forcing the bank to be something it’s not. It’s not a place for you to see everything that’s going on. It’s for security purposes. I’d say if you want to make the bank better, make it visually match a theme. Like a bank that would cater to high class would have classy art and all that jazz. Something more middle road would have…[Read more]

  • James posted a new activity comment 4 years, 10 months ago

    There’s some ways to make it work though. Touchscreens and model homes for mortgages and stuff. Things to make it tangible. That’s big for me when I go to choose a place to work with. I like results, and if you can touch things you can see what’s going on.

  • James posted a new activity comment 4 years, 10 months ago

    I’m thinking touchscreens and things like that. Not sure how else it would work. But that’s one way to make it better.

  • James posted a new activity comment 4 years, 10 months ago

    I don’t think you’ll get perfection. That’s just the way it is. You train people, you leave, you come back and see them cutting corners. It happens. I’d say that if you train them and get them to at least do it a good chunk of the time then it all pays off. Just make sure to check up every once in a while to make sure it’s going the way you want.

  • James posted a new activity comment 4 years, 10 months ago

    Money is king when it comes to businesses, If it’s something expensive we’re sure to see people drop it in favor of keeping money in the bank. I know I would. So yeah, if you make the investment you’ll get some returns and you won’t have everyone changing over all at once. Some people will, some people won’t. It’s up to the business owner and…[Read more]

  • Just got a business card from a tech company in my area. It was pretty neat, actually interfaced with a QR code and had functionality with NFC signals on the phone. Bump the phone to it and you’ll pull up their website with a special client portal. Is this how things are going to be now? At your fingertips on your phone without even needing an…[Read more]

    • People are moving towards a more digital society whether businesses want to accept it or not. At this point, I do believe that businesses need to master the digital realm and blend technology into their offerings. Blend is the important word, though, because they need to balance the digital offerings with a strong physical presence that appeals to…[Read more]

    • You either do one or the other. People or tech. It’s not something that you can just magically do both of. Have you heard of a company that does it all like that? Tech is too new for old people, but great for kids. People skills aren’t something the young people have. Two markets, so we’re not gonna see a big transfer to one or the other.

      • Maybe they can find a middle ground that will appeal to both sides. The safety of familiar tech and products for the old, and newer products for the young. Plus you can upsell the new products since they’ll be more expensive to manage anyways. Slowly build in that new fee or increased cost so that you have a new client base that is used to the…[Read more]

    • Is it something thats that amazing? I want to be able to experience it myself. I’ve never had the chance to work with anything too high tech like that, but it sounds interesting.

  • Just got a business card from a tech company in my area. It was pretty neat, actually interfaced with a QR code and had functionality with NFC signals on the phone. Bump the phone to it and you’ll pull up their website with a special client portal. Is this how things are going to be now? At your fingertips on your phone without even needing an…[Read more]

  • Would you guys say that the next point of innovation is the next form of touch? You hear about things being 3D and more lifelike every day. It’s the primary new thing for technology, so do you think that will be the next big thing for businesses too? It seems like since the technology is coming out for new ways to physically interact, that would…[Read more]

    • This is a question as to whether or not the technology will truly improve the ability of the bank to fully meet their customers’ needs. I personally doubt that this new form of technology will revolutionize banking, simply because I cannot imagine that it would bring any new improvements. Personally, I see this as a simple progression towards a…[Read more]

      • There’s some ways to make it work though. Touchscreens and model homes for mortgages and stuff. Things to make it tangible. That’s big for me when I go to choose a place to work with. I like results, and if you can touch things you can see what’s going on.

    • I really do not see that happening anytime soon simply because it is not a trend that has been widely adopted at all. It is not something that is easily adapted to the business services industry simply because people will prefer to deal with an individual rather than a machine. People can be held accountable for their actions and have a sense or…[Read more]

    • But how’s touch gonna be any good? What are we going to do, let people touch the money in the banks? There’s not a lot that’s really something you can make touchable and still have security. I don’t get the idea of using touch to make things better

      • I’m thinking touchscreens and things like that. Not sure how else it would work. But that’s one way to make it better.

    • What are they gonna do with touch? You can’t just make things work because you want them to. You can’t suddenly make your business do things it’s not supposed to. Banks deal with money. They aren’t supposed to be involved with anything like smells or fancy lighting. It’s a business for money, and that’s they way it should be.

  • James posted a new activity comment 4 years, 11 months ago

    That works too. I’m thinking that businesses should be framing themselves this way and creating that sort of theme. It makes it easier to become lost in the experience and remember it a bit more.

  • James posted a new activity comment 5 years, 1 month ago

    See, this is where I think it makes sense. There are people actually there to do things, so why not make it something they can be connected to? People are attached to money, sure, but they aren’t going out of their way to make it something special. No one wants to go to deal with their money because it is stressful. So I’m not sure how this goes…[Read more]

  • James posted a new activity comment 5 years, 1 month ago

    I understand it, but how do we apply it to the financial services industry? I’m not one to be going around making sandwiches with my clients. But I’m not about to show them the ins and outs of my business. We can’t just hold their hand and walk them through the process of managing their wealth, so how do we make it experiential?

    • The reason no one answered yet is because you can’t. You just can’t. Some things work out for some businesses, but for us there are limits. None of these guys get it and they’ll try to make it happen, but I don’t see that plan working anytime soon.

  • James posted a new activity comment 5 years, 2 months ago

    Seems cool but I don’t get how this makes mickey Ds look all that good. They have one sign at the end and that’s it. I wouldn’t have even known what the ad was if I only caught part of the commercial. To me, not enough of the brand coming through. Great commercial though.

    • I do not think that the main goal was to highlight McDonald’s. Really what I think they were trying to do was associate the love for soccer with that of McDonald’s, saying that McDonald’s is just as passionate as they are. Hence, they made the commercial and feature all sorts of World Cup advertising buzz. This is in addition to creating something…[Read more]

  • James posted a new activity comment 5 years, 2 months ago

    I think the same thing sometimes. I don’t really practice it all that much at work. It’s not like we have a lot to do with it anyways. Sure I keep my clients happy and make sure they’re comfortable with what I advise, but nothing too different than what everyone else is doing. Doesn’t seem like this is a big thing for me.

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