Ray Andrew

  • I currently am working for MGM as an internal auditor and I noticed how important it is to build a culture centered around the customer. Even in a position that is not customer facing, we are trained in proper customer service and understanding customer needs. This is something that I am seeing more and more in businesses, even those that have…[Read more]

    • Well it’s pretty common sense that you need to be able to deal with customers. Customers are the most important part of the business, and you need to make sure they’re happy for the business to do well. Common sense.

    • I’d say that it’s less about the culture and more about the type of people working there. You can try to train people to be more customer centric, but that’ll only go so far. Not like you can teach a dog how to purr like a cat, and the same is true for people. You are better off hiring people who think that way, then training them to treat…[Read more]

    • Well, sounds like you’re getting a good taste of what the behind the scenes business world is like! It’s not your run of the mill process šŸ™‚ And customers are at the center of it all. All my friends have gone through customer training, and customer service is really important!

  • Ray Andrew posted a new activity comment 3 years, 9 months ago

    There are always situations where it may be more expensive to actually implement a new concept. However, if you can weigh out the costs and benefits then you can evaluate whether or not it is worth the risk. In this case, I agree that there is quite a bit on the line in terms of money that probably would not be worth it in most cases. I still…[Read more]

  • Ray Andrew posted a new activity comment 3 years, 9 months ago

    While I agree that package programs will typically have a higher price tag and bring in steady revenue, it also has the potential to alienate those who only want one or two parts of the package. You have to consider that those on the fence will be much more willing to adopt new services if they are able to select only what they actually want to…[Read more]

    • The risk there doesn’t make it better. You can get some people who want to pick their services, but lose the increased sales from bigger packages. What business would risk their secure sales for the chance, just the chance, at more customers? It bankrupts companies and that’s why they fail to grow. Ideas like this just make things worse

      • As I replied to Ray Andrew’s comment, this is a system that works best for those with smaller markets and loyal followers. The present users will see this as a boon that can save money, but more importantly new consumers will have the opportunity to adopt the program and become new sources of revenue, albeit at much smaller profit margins.

  • Ray Andrew posted a new activity comment 3 years, 9 months ago

    To add to the conversation, I have seen this type of business model adopted by places such as restaurants and service providers (think of cable services). In both cases, I have found that it is a very hit-or-miss type of approach for the businesses involved. For the restaurants, you can clearly see that they are making much more money by being…[Read more]

    • I believe that the companies that will adopt this model will be aiming to undercut the stronger competition. Most businesses using this model seem to be niche markets who are fighting for each individual customer or sale, so it makes sense that their revenue is not as dependent upon the greater sum of available consumers purchasing their goods.…[Read more]

  • Ray Andrew posted a new activity comment 3 years, 10 months ago

    I believe that this works because theme parks play on the concept of selling an experience and activities that go along with it. On the other hand, banks and financial institutions sell products and services directly associated with their trade – money. These are things that are maintained over long periods of time, and thus cannot necessarily be…[Read more]

    • Obviously I replied to the wrong post, but anyways, I don’t really think that it’s worth the investment. It’s a big charge just to make things a little nicer and maybe bring in new people. Personally, I wouldn’t see it as worth the expense or risk of implementation.

      • There are always situations where it may be more expensive to actually implement a new concept. However, if you can weigh out the costs and benefits then you can evaluate whether or not it is worth the risk. In this case, I agree that there is quite a bit on the line in terms of money that probably would not be worth it in most cases. I still…[Read more]

  • Ray Andrew posted a new activity comment 3 years, 10 months ago

    That is just part of the natural progression of technology and business. Social media is becoming a major part of a business’s operations, and that is now how businesses need to start addressing their customers. It is the natural flow of how things work in society – as a new channel becomes popular, businesses need to respond or risk being left…[Read more]

    • That’s the new trend, and I get that it’s a big up and coming thing, but I just don’t think it’s going to catch on. It’s a place where people make stories and talk about what they hate, so social media is not stable enough to be a good contact point. Once we get a system that’s easy to work with in terms of submitting concerns, then they’ll funnel…[Read more]

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    Love is a powerful emotion, so powerful that we use it to describe only the strongest feelings for attraction. We hear of it in marriages, used towards foods, attributed towards favorite sports teams. […]

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    Business has changed over the years. Technology has advanced leaps and bounds, and as such, businesses have come to integrate technology into every aspect of their operations. Those resistant to these changes […]

  • ThumbnailThanksgiving is quickly coming up, signaling the upcoming close of another great year for us at Senteo. We have grown to such heights from when the mere thought of this company was a simple idea scribbled hastily […]

  • Do you think that an inherently customer oriented business, such as a social media site, possibly become more relationship centric? I couldn’t help but think of websites like Facebook and LinkedIn pumping more and more investment dollars into identifying how to better grasp their audience’s attention. Would it be better for these websites to move…[Read more]

    • But what good would it do to do that? Just curious how you think that would help

    • Well how much money can a company like that even make? It’s not like you make a ton of money from a free site like that, and even if you did, what good with new interface be? Usually it just throws people off and gets them angry because you change things up. No, you won’t see that happening anytime soon

  • Ray Andrew posted a new activity comment 4 years, 10 months ago

    People are moving towards a more digital society whether businesses want to accept it or not. At this point, I do believe that businesses need to master the digital realm and blend technology into their offerings. Blend is the important word, though, because they need to balance the digital offerings with a strong physical presence that appeals to…[Read more]

  • Ray Andrew posted a new activity comment 4 years, 10 months ago

    I am not sure that many companies would invest in reestablishing their culture and workforce in a more relationship centric fashion. For mature companies, overhauling their operations so such an extent would probably be more detrimental overall despite the long term benefits. Dramatic changes would involve a lot of reassessment of value and worth…[Read more]

  • ThumbnailAfter travelling the globe and hearing many of the top executives of many companies speak, I realized something that is quite unique to the smaller startup businesses that have reach recent popularity. These […]

  • Ray Andrew posted a new activity comment 4 years, 11 months ago

    The issue is that businesses cannot compete for attention with the customer. If customers are already distracted once they enter the building, it is more difficult to please them. This is a case where the issue is with the customer not using the products and services offered immediately, leading to their dissatisfaction. I don’t think this is…[Read more]

  • Ray Andrew posted a new activity comment 4 years, 11 months ago

    You are right in saying that the issue is the lack of followthrough on behalf of the company. Many are content to simply train their employees and trust that the job is being done appropriately. What must occur is consistent monitoring of the matter and improvement of the process. Rather that simply training, companies need to employ a system…[Read more]

  • Ray Andrew posted a new activity comment 4 years, 11 months ago

    I really do not see that happening anytime soon simply because it is not a trend that has been widely adopted at all. It is not something that is easily adapted to the business services industry simply because people will prefer to deal with an individual rather than a machine. People can be held accountable for their actions and have a sense or…[Read more]

  • ThumbnailThe world is filled with news; news that is almost inseparable from the propaganda that the stations and nations want us to believe. Words can be presented in many forms, made to change perspectives and either […]

  • I want to share an experience I had with a themed store here in Las Vegas. Recently, I visited the aptly named Zombie Apocalypse Store that is just off of the Strip, and I have to say that it did have some interesting points that would help with improving a regular business’s model and environment. The service and actual business were somewhat…[Read more]

    • And how do you think a “zombie” shop is a good model for a bank? It makes no sense that we should take a tip from some retail store that bets on gimmicks instead of actual advantages. Who cares about some store that has to stay in business by using fads and tricks. That won’t work for a regular business

    • I’m still iffy on if this is something we would want to see for financial services though. Do you want a safari jungle themed bank? Would it make it much better? Aaron has a good point here. I want my bank to just be a bank, and how I think of a bank is how banks are right now. Maybe they can be better, but nothing wrong with it now

    • I don’t like forcing the bank to be something it’s not. It’s not a place for you to see everything that’s going on. It’s for security purposes. I’d say if you want to make the bank better, make it visually match a theme. Like a bank that would cater to high class would have classy art and all that jazz. Something more middle road would have…[Read more]

  • ThumbnailNews today has been filled with accounts of the horrors of war and the chaos that ensues in its wake. Just this morning I awoke to every news agency reporting on the failed ceasefire between Hamas and Israel. […]

  • Ray Andrew posted a new activity comment 5 years ago

    That is the main goal. We want to be able to create a situation where we become immersed in the environment. This allows us to fully enjoy and feel what it is that we are experiencing. Rather than engaging a single sense, we are unconsciously feeling every single aspect of our environment.

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