Ronald

  • I can’t believe I never joined this group earlier! After all, when it comes to businesses my favorite part to manage and talk about is how we make customers comfortable and happy when they shop with us 🙂 That’s what keeps them coming back after all!

  • Ronald posted a new activity comment 3 years, 10 months ago

    Let’s not discount how well a business operates though! Can’t judge a book by it’s cover after all 😉 Yep, we see people making more decisions from the get go than before, but still lots of people who try to test the services before making a choice you know 😀

  • Ronald posted a new activity comment 3 years, 10 months ago

    Well, that’s quite a surprise to hear a small business stuck around through the recession. They must be doing well now if they survived! But that’s how it works, the strong will make it through and they’ll be there to get all the customers that are left behind when everyone else closes 😉

  • Ronald posted a new activity comment 3 years, 10 months ago

    Well, sounds like you’re getting a good taste of what the behind the scenes business world is like! It’s not your run of the mill process 🙂 And customers are at the center of it all. All my friends have gone through customer training, and customer service is really important!

  • Ronald posted a new activity comment 3 years, 10 months ago

    Now now, there’s no need to say that businesses are not innovating. I think what we should be saying is that they’re trying to perfect old methods 🙂 I think that’s still something, don’t you agree? They’re taking the best of the old and making it new. Now that’s something worth doing!

  • Ronald posted a new activity comment 5 years ago

    Hey, who said that you won’t have your privacy? We’re just thinking of ways to make it better for the customer 🙂 if that means less talk and more action, then I would be all for it! Communication isn’t just vocal, but also through action as well. A smile, simple gestures, all sorts of things can make it better and more of an experience 😀 Think…[Read more]

  • Ronald posted a new activity comment 5 years, 2 months ago

    Whoa, how did I miss talking about this? The cup was amazing and this commercial played a bunch of times! You know, this really got me thinking. Was it worth it? Trick question – of course it was! I still remember the commercial, which means it was effective in getting in our heads.

  • This just in! Hot off the presses! Senteo just pumped out a feature on this article: http://themetapicture.com/people-kept-complaining-this-restaurant-sucked-look-what-they-found-out/

    So I was reading it and thinking. Wow, I do this! Do you guys do this too? I bet you do! So I’m thinking, is there a way to change up how employees communicate with…[Read more]

    • And how do you expect a business to even try to fix this? Take away customer phones? We just need to get more people working and quicker turnaround time for everything. It’s not rocket science people.

      • The issue is that businesses cannot compete for attention with the customer. If customers are already distracted once they enter the building, it is more difficult to please them. This is a case where the issue is with the customer not using the products and services offered immediately, leading to their dissatisfaction. I don’t think this is…[Read more]

    • Dean replied 5 years ago

      I don’t really feel so sure that that’s a good way to change up a restaurant. I like to eat in peace unless I need something. Then I’ll ask for the waiter and tell them what I need. Basically, I want be served but not hassled. It’s just for eating after all, not like I expect a show

      • Hey, who said that you won’t have your privacy? We’re just thinking of ways to make it better for the customer 🙂 if that means less talk and more action, then I would be all for it! Communication isn’t just vocal, but also through action as well. A smile, simple gestures, all sorts of things can make it better and more of an experience 😀 Think…[Read more]

    • I do believe that restaurants fall outside the realm of a standard business. Their operations, while customer centric, emphasize products as heavily as their service. Essentially, they are a hybrid between the two, and it is difficult for them to specialize in one or the other to such an extent that they will be known solely for it. As I see it,…[Read more]

  • Ronald posted a new activity comment 5 years, 3 months ago

    Deano! Have you heard a company called Nike? Big ol swoosh? Of course you have! 😛 Now they may not do it everywhere, but in the biggest stores they’ve got some seriously innovative stuff. We’re talking treadmills, virtual driving ranges, football ladders. The whole nine years so you can try out your gear before you buy it. If that isn’t…[Read more]

  • Ronald posted a new activity comment 5 years, 3 months ago

    My belly may be evidence to show that I haven’t been to the gym in a while, but I really like this idea. 🙂 To answer our good friend Deano, it’s about getting people into spending time and working with the bank. They got people at the gym to stay and talk about what they want, so they wanna come back since they want to see their ideas come to…[Read more]

  • Ronald posted a new activity comment 5 years, 4 months ago

    Well you heard the genius himself! Seems like there is no perfect time to implement things. I agree too! You need to let people do their thing and not go by some set schedule. When the time is right, the time is right 🙂

  • Ronald posted a new activity comment 5 years, 4 months ago

    Well you obviously watched it, meaning that it had an impact 🙂 Not to mention that now we know that McDonald’s is a sponsor of the world cup and is proud enough to focus on the love of the game instead of their own products. If you ask me, that’s pretty big

  • Ronald posted a new activity comment 5 years, 4 months ago

    I wanna point out that expectations are part of the experience too! Who’s ever gone anywhere without expectations? No one, that’s who! 🙂 And its our job to make sure that those expectations are beat every time. That’s how we get loyal customers! 😀

  • Ronald posted a new activity comment 5 years, 4 months ago

    Good thing I check this group daily for updates 🙂 I read the article and I think it’s fantastic! We do change experiences and make people happy. That’s why it works, you know 😉 It’s us making customer experience better

  • Ronald posted a new activity comment 5 years, 4 months ago

    Well it’s about time someone came alive in here! You know me, when someone starts talkin I come a runnin! 😉 This video is just awesome. I really like it a whole lot! 🙂 It’s fun, it’s easy, and it’s engaging. What more could you want? Makes me wanna grab a coke right now! 🙂

    • I thought the same. Cool way of getting the brand across to a younger generation. Seems difficult to do with banks and financial services though

  • Ronald posted a new activity comment 5 years, 10 months ago

    Now this I have to try one day! Very cool find Michael 🙂 I don’t know how I missed this while digging through the Community. Must be these old eyes, they never were very reliable but now I’m overlooking things like this? Tragic! But this really is a great idea. Get active and get to where you’re going? I like it!

  • Ronald posted a new activity comment 5 years, 10 months ago

    OK, another answer coming in hot! 😀 For Giving Tuesday I spent the day with my family volunteering at the local animal shelter. You should have seen how happy my daughter was to play with all the puppies that were there. It was adorable! We did it because we felt good about helping them out, and I’m pretty sure that companies feel the same. Who…[Read more]

    • That sounds like a great way to spend the day. I agree that if you are doing something to benefit society it is not terrible to benefit as well, but sometimes I question whether companies would contribute if they knew there was no strong tangible benefit.

  • Ronald posted a new activity comment 5 years, 10 months ago

    I know I’d love it if my bank was more people friendly and started actually trying to be liked and known. Now me and my gym have a love hate relationship, and that’s a story for another time 🙂 but you know that I’ll still listen in for deals and news if I hear about them. My bank? I only hear about them when they’re pounding on the door for money…[Read more]

    • This issue is more complex than that in my mind, but I agree that banks are lagging behind in the transition with new technology. As I see it, they need to understand that there is a balance between maintaining their minimalist policy towards advertising their offers and promoting their new offerings. Banks cannot be an invasive business lest…[Read more]

  • Ronald posted a new activity comment 5 years, 10 months ago

    I figured that I would try to space out my answers to this so I don’t burn out my brain. You know, I’m not as young as I used to be so I can’t overwork myself! 😉 What you’re talking about sounds like something Michael would say though! Personality is what makes the customer experience, you know 🙂 So people really do make the culture stand out,…[Read more]

    • I do not disagree with you at all; human interaction requires that individuals be engaging and responsive. When you reminisce on a memorable experience, the sights and sounds are clear, but they do not stand out as well as the people who truly had an impact upon your experience. Instances where individuals caught your eye or make a mark in your…[Read more]

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