Tanya

  • Hey guys, check this out!!! Experiential Innovation in the flesh 🙂

    Enter in their website http://www.the3doodler.com/

    • great example, Tanya! Maybe banks can use those in the branches to have customers draw their dream car or house and take it as a souvenir 🙂 technology will definitely have its impact on experiential innovation

  • Tanya posted a new activity comment 6 years, 3 months ago

    How awesome!!!

  • Tanya posted a new activity comment 6 years, 3 months ago

    ahahaha ))) this is what we call Team Play )))

  • Tanya posted a new activity comment 6 years, 3 months ago

    This is very interesting! Thank you Michael for sharing it!

  • Anton and Profile picture of TanyaTanya are now friends 6 years, 4 months ago

  • Good example of Experiential Communication 😀 This is a bus stop in Canada. Bulletproof glass advertising. Behind the glass – $ 3 million.

    • this is a really cool way to talk to the customer. I get that they’re advertising the glass, but what is the point if they stationed a guard and only used $500 in real money? Seems like they came up with a great idea then copped out when it actually came to applying it.

    • I was going to say, who leaves $3M behind glass and expects it to be safe, but it seems like Dean already looked this up and found out there was a guard and only $500 in there. Great way to advertise, but a dumb way to get $3M stolen if it was real.

  • Tanya posted a new activity comment 6 years, 4 months ago

    • Looks very hi-tech, but I would be totally lost there without assistance of a human. Definitely a cool experiential environment though!

  • Tanya posted a new activity comment 6 years, 4 months ago

    Talking about ”Banks of Future”. Take a look at this video:

    Banco Bradesco has opened a futuristic hi-tech branch in São Paulo Brazil featuring robot guides, personalised financial advisory services from digital avatars and on-screen consultants, biometric inte…[Read more]

  • Tanya posted a new activity comment 6 years, 4 months ago

    that reminds me that customer is not isolated and with the help of social networks he can damage a bank´s reputation or a level of credibility; banks need to remember that and do much better to gain or save their clients.

  • Tanya posted a new activity comment 6 years, 4 months ago

    Very interesting article Sasha 🙂 We´re living in times of big changes, smartphones have changed the lifestyle of many consumers. Phone applications are good for making money and for transfer it hehe.

  • Tanya posted a new activity comment 6 years, 4 months ago

    I can´t agree with you more Lana, call centers in any business area can do a lot better. Financial-services organizations have traditionally viewed call centers as a means to cut costs or improve customer satisfaction. Now some banks are looking to reduce this channel’s costs by moving more transactions to self-service options; others are ai…[Read more]

  • Tanya posted a new activity comment 6 years, 4 months ago

    funny 🙂 in defence of Mac lovers – I saw on TV (I don´t remember in what country) an experiment to verify the simplicity of Windows 8. One person with the laptop with Windows 8 was asking people on the street if they know how to Turn Off Computer (the usual red button in the previous versions of Windows). The funny thing is that almost nobody…[Read more]

  • I want to share this curious way to entertain the client and call their attention.

    http://wall-of-fame.com/

    In this interactive online-wall you can leave your footprint/mark through using a black marker drawing some message or picture.

    This website is a proper example for Experiential Innovation, this curious tool is great because the person…[Read more]

    • Great example of Experiential Innovation, Tanya! It really gets you involved and entertained. And it’s definitely something that you would want to share with your friends. If banks were creating more good experiences for clients to get them more involved, it would serve as a great word-of-mouth advertisement as people are excited to share their…[Read more]

    • I really do like the concept of the Wall of Fame because it lets people leave their personal mark and gives customers the privilege of saying, “Yes, I am a customer of this company!” I believe that it can be more refined through customization for the banking industry, but regardless this is a great tool for companies to use to honor their clients.…[Read more]

  • Tanya posted a new activity comment 6 years, 5 months ago

    Sasha, Ksenia means the management of the luxury stores where people spend thousands or millions of dollars on one purchase 😀 and McDonald´s of course like you said.

  • Tanya posted a new activity comment 6 years, 5 months ago

    Three years ago I did the eye laser surgery ana in the my first revision my doctor was something like Jim Carrey as Truman Burbank in the movie The Truman Show, when in the beginning of the movie Truman has this big infinite smile to everyone in the town 😀 So my doctor was smiling this way every time I was visiting him for revisions. He has…[Read more]

  • Tanya posted a new activity comment 6 years, 5 months ago

    How cool is that!! 🙂 very nice…

  • Tanya posted a new activity comment 6 years, 5 months ago

    The design is really cool and futuristic. I like it 🙂

  • I still remember one commercial of MasterCard that has like 7 years but the messange and the whole sceen are still actual 🙂 This add is PRICELESS and very very droll.

    • jajaja it’s very funny. I think that the sense of humour is a good way to do commercials in the banking field, because the products they sell are often seen as something boring or too serious and complicated. I found a couple of samples that are in the same line as yours, I hope you like…[Read more]

  • Tanya posted a new activity comment 6 years, 5 months ago

    You are right Jonathan. But I think there are people who would disagree with you in terms of the importance of staff´s warm, personal contact and smile. We are all so different in our needs; I think someone who doesn´t have much time would prefer just virtual tools. Most people have a love-hate relationship with their banks. It doesn’t take a gen…[Read more]

  • Tanya posted a new activity comment 6 years, 5 months ago

    me 🙁 I remembered about that at 12:42 h. 🙁

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