Tanya

  • I want to share my pleasant experience visiting the mall La Vaguada in Madrid where they have kind of Information points with touchscreens which is very helpful to find rapidly what you need. It has different categories like Restaurants, Fashion, Shoes, Beauty etc., or categories by the brand/store name, and when you pick the place you need by…[Read more]

  • Tanya posted a new activity comment 6 years, 9 months ago

    Noooooooooooo!!! How could they!!! It was almost a piece of Art. They should be ashamed 😀

  • Tanya posted a new activity comment 6 years, 9 months ago

    I love this one 😀 what a pocker face puts the red hair boy hahaha. Ally Bank did a good move to gain more clients and attention.

  • Tanya posted a new activity comment 6 years, 9 months ago

    what a great marketing move, very amusing 🙂 I would add some sort of message in front of the running person, something like: \”Run Forest, run!!!\” hahaha 😀

  • Holy cow!!! nothing special happened to me on 12.12.12 at 12:12 hours 🙁 It´s because of me or what!!!

  • Tanya posted a new activity comment 6 years, 9 months ago

    Sasha, my vote goes to Introduce relationship processes and figure out how it works, and then knowing the processes in practice stake on the fancy CRM platform. And now tell us what they prefered to do??? 😀

  • Tanya posted a new activity comment 6 years, 9 months ago

    Good point Rocio. I personally think that if bank´s staff is polite, professional, kind and interested by my person and my needs I would go there no matter what, to say more, I would like to return. By my experience if in some place the environment isn´t so good but the staff is nice to me, I don´t care about the design, fancy stuff or fu…[Read more]

  • Tanya posted a new activity comment 6 years, 9 months ago

    You are so right Marie 🙂 I 100% agree with you about teaching finance to the children, very useful for their future and the future of whole country 😉 Besides there are a lots of websites and apps for that matter that can be used at school or home. I know some good website that is pretty well for different age range children…[Read more]

  • Tanya posted a new activity comment 6 years, 9 months ago

    Rocio, your post about deaf and blind brands reminds me one funny/sad incident with the brand Popchips 😀
    In April 2012, Popchips released a video of Ashton Kutcher performing a variety of bachelor roles in a parody dating service commercial. In the commercial, one of the characters Kutcher played was an Indian guy named Raj, and Kutcher donned…[Read more]

  • Tanya posted a new activity comment 6 years, 9 months ago

    I´m not a boy but I´m 100% sure that the toilet experience is very positive, especially for the insecure, unconfident men hahaha 😀

  • Tanya posted a new activity comment 6 years, 9 months ago

    I have an account in the ING Direct too and I agree with everything you said, the online service is so complete that there is no need to go to the branch. I visited once the main ING branch in Madrid and the experience were very satisfactory 🙂 In the main branch does exist the meeter greeter who helped me a lot because I hadn´t idea where to…[Read more]

    • Is it common to have a meeter greeter at a bank? Here in the US, I am surprised to actually see any sort of greeter or guide when I walk in the bank. Usually, the only people you see are account managers in their offices and the tellers that stand behind the counter. So is the meeter greeter just a guide, or do they also work as a guard? They…[Read more]

  • Tanya posted a new activity comment 6 years, 9 months ago

    It´s truth, one´s you became their client, in 0.5 seconds they start to no worry about you or your need, and don´t bother themselves to call us at least ones a year. And when the client changes the company, they can´t understand why!!! It happened to me too when I was closing my bank account two years ago and I told them why but, off course, it…[Read more]

  • Tanya posted a new activity comment 6 years, 9 months ago

    in the hospital?!! it´s incredible!! this kind of stuff makes us(customers) to come back and to recommend the service/company/organization to people we know.

  • Tanya posted a new activity comment 6 years, 9 months ago

    Good point Jonathan! Personally I don´t have enough time or NERVE to go to the physical retail bank branch, that’s why I always try to use virtual tools but, off course, not always virtual tools can give me whole range of solutions in some issues so I don´t have a choice and I´m visiting the branch. I think if my visit to the physical branch were…[Read more]

  • Tanya posted a new activity comment 6 years, 9 months ago

    Hehe Jony, the truth is that when these types of campaigns (social media) are funny and comic obtain more results and people attention than the boring way of showing facts and statistics.

  • Tanya and Profile picture of jonathanjonathan are now friends 6 years, 9 months ago

  • Barclays Bank buys 8,500 iPads. A PR mouthpiece at Barclays said the device will be used “to assist our branch colleagues to interact with customers, improving the customer experience”.
    Barclays is planning to preload unspecified iPad models with a custom-program aptly named Mortgage Brain which helps mortgage brokers scan the entire market for…[Read more]

    • It sounds like you have it right. What is the point of a device if you’re not utilizing it to its full potential, in this case pairing it with advisors who are trained to integrate the technology into the business process? The program itself sounds amazing, great for brokers and customers alike, but I feel like it will under perform because of the…[Read more]

      • Just because the staff culture doesn’t change doesn’t mean this won’t be effective. I had tablets and a personal finance app rolled out by my company to assist my sales team, and even though they were never told directly that they had to use the tablet, they were able to work with it. There was no extensive training requirements or expectations…[Read more]

  • Tanya posted a new activity comment 6 years, 9 months ago

    Come on guys, we´ve already booked a restaurant for 12.21.2012, it´s gonna be legendary 😀 die in Good Company – wonderfull happy ending )))

  • Tanya posted a new activity comment 6 years, 9 months ago

    Totally agree with you Michael. Also would be great if all banks had all types of calculators available to use by their clients, like for example in this website http://www.getsmarteraboutmoney.ca/en/tools_and_calculators/calculators/Pages/AllCalculators.aspx
    By \”game-ify\” you meen something like http://www.smartypig.com/ ? 🙂

  • Tanya posted a new activity comment 6 years, 9 months ago

    Oh !!! The branch is really cool! Seems like a spaceship or something ))) The consulting booths are so cute, private and welcoming, looks comfortable. The numbers in the booths are big which is great. Interactive video wall with virtual assistant is really futuristic. Seems to have good environment experience 🙂

    • Realistically, who would want to use that video wall? People want their privacy, and that is not private at all. Neither is the Paperless Forms area. I would not want to deal with most of my financial info out in the open, and I doubt other people would either. The only thing I do like about their bank is the cash bag deposit machine.

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